1. HOW LONG DOES IT TANK TO RECEIVE MY PRODUCT?

Typically, it takes about 5-7 business days to prepare your order, and shipping time is 10-15 business days. Please note that during the holidays our production time may vary.

We offer Standard Shipping (10-15 business days) with $7.9 on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.

2. HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a tracking link in your confirmation email to track your order to your door. Please allow 7-10 days for the carrier to scan your package.

If your package tracking information is unavailable, it simply means that the carrier has not yet processed it. Once the package is scanned into their system, tracking events will appear on the tracking page.

3. INCORRECT ADDRESS

If your package is returned to us, we will notify you by email. We will refund the subtotal of your order once we receive the package.

Note:

  • We will only refund your order once the package has arrived back in our facility.
  • It may take your bank 2-8 business days to process the refund.
  • Please provide the correct address at checkout to avoid delivery issues.
  • We are not responsible for lost, stolen, or damaged packages that are forwarded or redirected by the final mile carrier.

4. WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contactour Customer Support team to start the exchange process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

* Please do not rate any dispute or charge back before contacting our support agents as that will make things even longer.